Expert Implementations

Every implementation is unique. MDS treats each setup with the care and attention it deserves.

Custom Data Conversions

The software engineers at MDS have been providing full service, custom data conversions since 1982. They pride themselves on being able to turn around an accurate and complete conversion on time and within budget. Data from most systems can be imported to MDS in great detail including full tenant billings and payments, general ledger, and accounts payable history. If you have data in an old legacy system that you are worried about losing, chances are that our engineers can import it to MDS upon implementation so that it is ready to be accessed on day one of launching your new MDS system.

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Training & Implementation

Purchasing a piece of software will not automatically translate to instant time savings and efficiencies. The fact is that there is some hard and important work that needs to be done when implementing a new system. The team at MDS treats every new client installation with the seriousness that it deserves. From data conversion to program system setup, our staff of experienced professionals will guide you through the process to ensure a successful and seamless transition to your new system.

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Ongoing Support

The MDS Support Team is staffed by talented, highly trained technicians that are steeped in the rules, regulations and processes that affect the way property is managed in New York City. When you call the MDS team, you will be connected to an experienced technician that asks the right questions to help get to the root cause of your issue quickly and efficiently. You will not have to explain rent stabilization law before getting to your question or to ever deal with someone unfamiliar with your account.  We strive for the gold standard of “First Call Resolution” on every case, but when a call back is required, it will happen within eight business hours. Simply put, our team is the best in the business.

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